FAQ


Frequently Asked Questions

Effective Date: October 1, 2018


1Who is Life360 Innovations?
Life360 Innovations Inc. (Life360 or the Company), a wholly owned subsidiary of Life360 Innovations Holdings Inc., was incorporated in BC, Canada in 2010 and is a Canadian private corporation that develops, manufactures and distributes internationally patented urinary incontinence (UI) products. Life360’s brand promise is: Life360 maximizes physical and mental well-being by integrating its innovative designs with customer lifestyles and healthcare choices.
2How did the Contino® Suite of Products get started?
We describe the story of the invention of the Contino® Suite of Products in the About section of our website.
3Who is involved with Life360?
The bios of key team members are included in the Our Team section of our website.
4What are the Contino® Suite of Products?
Life360 has developed the Contino® Suite of Products for managing male UI, defined as the involuntary leakage of urine. UI is a debilitating condition that impacts the physical and emotional wellbeing of sufferers. The principal components of the Contino® Suite of Products are:
  • The Contino®, a urethral insert, is a discrete medical device that is inserted into the male urethra to temporarily block the involuntary flow of urine.
  • The Contino® INSERTER is the tool used to facilitate easy insertion into the urethra.
  • The Contino® GAUGE is a measuring tool used to assist in determining the appropriate Contino® size.
5Are the Contino® Suite of Products licenced or regulated products?
Yes, Life360 received Health Canada Licenses No. 101442 and 101442 to manufacture, distribute and sell Contino® Suite of Products.
6Does Life360 operate under a quality management system?
Yes, as part of the development of our products and submission to Health Canada, Life360 developed an ISO 13485:2016 quality management system. Our system is compliant with Canada, EU and US applicable standards. The certificates FM 675975 and FM 701582 can be reviewed by clicking here.
7Do the Contino® branded products come with a warranty?
Yes. All Contino® branded products come with a Limited Warranty. The limited warranty can be reviewed here.
8Do the non Contino® branded products come with a warranty?
Maybe. The non Contino® branded products may be covered by the product manufacturer and/or the service provider. Review the product labeling for contact information.
9What is urinary incontinence?
Urinary Incontinence (UI) is defined as the involuntary leakage of urine. UI is a debilitating condition that impacts the physical and emotional wellbeing of sufferers.
10How common is UI?
The Canadian Continence Foundation (CCF) estimates that 3.5 million Canadians experience UI. The Canadian Urinary Bladder Survey estimates that 16% of men and 33% of women over 40 have UI.
The size of the Canadian market is significant, with over 1.1 million male UI sufferers and approximately 268,000 with stress incontinence, our initial area of market focus. CCF commissioned Incontinence: The Canadian Perspective and highlighted the following:
  • UI affects an individual’s independence and ability to function in daily life; and
  • Canadians with UI have more frequent visits to their physicians and spend more time in hospitals and nursing homes than those Canadians without UI.
11What are the costs of UI to sufferers?
CCF estimates that the annual direct costs of UI are approximately $1,400 to $2,100 for a Canadian UI senior living at home (i.e. for incontinence supplies) and approximately $4,000 to $14,000 for a Canadian UI senior living in a long-term care facility (i.e. for supplies plus direct nursing care). After considering laundry, clothing and linen changes, as well as supply costs and non-nursing time, the total direct costs in Canada exceed $1 billion per year.
12What are the leading causes of UI in men?
The leading causes of UI in men include:
  • nerve related physical changes: from prostate cancer treatment/surgery, severe trauma, injuries to the spinal cord or urinary system, birth defects;
  • disease-related neurological disorders: Parkinson’s, Alzheimer’s, Stroke, MS; and
  • bladder, bowel and urinary track-related issues: diabetes, urinary tract infections, bladder irritants, blocked urethra or medications such as sedatives.
UI is a debilitating condition that impacts the physical and emotional wellbeing of sufferers.
13How does it work?
The Contino®, a urethral insert, is a discrete medical device that is inserted into the male urethra to temporarily block the involuntary flow of urine. The Contino® INSERTER is the tool used to facilitate easy insertion of the Contino® into the urethra.
14What is the Intended Use?
The Contino® is a urethral insert intended to reduce involuntary urine leakage by temporarily obstructing the urethra.
15What are the Indications for Use?
The Contino® is indicated for males aged 18 years or older with urinary incontinence caused by bladder sphincteric incompetence.
16How do I get one?
You can contact Life360 by phone at 1-833-543 3311 or email at support@life360innnovations.com and we will direct you to one of our Contino® Authorised Clinic (Clinic). You can schedule a face-to-face meeting with the Clinic for assessment, fitting and training for the Contino®. You can also identify a Clinic by visiting mycontino.com.
17How long can I use it for?
The Contino® and the Contino® INSERTER are for single patient use only. The Contino® is reusable for up to 30 daily uses and discarded. The Contino® INSERTER is reusable for up to 90 daily uses and discarded. The Contino® and Contino® INSERTER are limited use reusable devices and will wear out over time and with use. These devices are to be replaced the earlier of the recommended use (i.e. 30 or 90 daily uses) or noticeable wear including discolouring or stretching. Visually check the Contino® and the Contino® INSERTER prior to each use. If worn, they should be disposed and replaced with a new one, but not used beyond the recommended daily use.
18How often can I use it?
The Contino® can be used daily. Multi uses in a single day is considered a daily use.
19How do I remove it?
The Contino® is removed by gently pulling on the pull disk until the Contino® comes out of the urethra.
20 Are there complications with using Contino®?
Precautions, exclusions, and warnings are detailed in the instructions for use.
The Contino® is not intended to be used with a full or near bladder, as it may release on its own resulting in involuntary urine leakage. The Contino® is not intended to be used during sexual intercourse.
The Contino® is designed to withstand the forces applied to it during its’ intended use. Under normal conditions, there is no reason to expect the Contino® will break. It will stretch overtime and should be replaced the earlier of 30 daily uses or if Contino® does not fit snugly with the Contino® inserter. In the unlikely event that the Contino® breaks and remains in your urethra –for whatever reason or circumstance– try to palpate the Contino® out, if unsuccessful, please go to the nearest clinic or Emergency Department to discuss your symptoms and obtain treatment. Be sure to tell the attending doctor that you are using the Contino® and bring a copy of these instructions for use. Please report this situation to the training center and/or Professional as soon as reasonably possible.
These signs or symptoms may indicate you are experiencing bleeding, injury to the urethra, or some form of an infection:
  • coloured discharge or bleeding;
  • urethral pain;
  • burning or severe irritation.
  • pain on the sides of your lower back;
  • pain in the lower abdomen;
  • fever; and
  • feeling confused.
Please go to the nearest clinic or Emergency Department to discuss your symptoms and obtain treatment. Be sure to tell the attending physician that you are using the Contino® and bring a copy of these instructions for use. Please report this situation to the training center and/or Professional as soon as reasonably possible.
You may experience some discomfort when you insert the Contino® the first few times. Your body may take a week or so to get used to the new device and procedures. However, you should not feel significant discomfort and/or pain when you using a properly sized Contino® after your body has adapted to the device.
If you experience significant discomfort while using the Contino® during the training period, please consider using a smaller sized Contino®. If discomfort persists, contact the training center and/or Professional who will advise you on next steps.
21What if I lose my Instructions for Use?
You can contact Life360 to obtain a copy of the Instructions for Use by phone at 1-833- 543 3311 or email at support@life360innnovations.com
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